Sankra Privacy Policy

At Sankra, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at sankra.com. By completing the Sankra register process and using our platform, you acknowledge that you have read and understood this policy. We are committed to handling your data responsibly and in compliance with applicable data protection laws, including those relevant to our operating jurisdictions.

1. Who We Are

We operate Sankra Casino, an online gaming platform licensed under a Curaçao Gaming Licence. Our platform is available in selected European countries and offers services in English and German. When you use the Sankra login to access your account, interact with our games, or contact our support team, we act as the data controller responsible for your personal information. Any questions regarding this policy can be directed to our team at support@sankra.com.

2. Information We Collect

When you use our Sankra online casino, we may collect the following categories of personal data:

2.1 Registration and Account Data

• Your full name, date of birth, and gender
• Email address, phone number, and residential address
• Username, password, and security credentials created during the Sankra sign in setup
• Identity verification documents (passport, national ID, proof of address) required before withdrawal processing

2.2 Financial and Transaction Data

• Payment method details, including card numbers (partially masked), cryptocurrency wallet addresses, and banking information
• Deposit and withdrawal transaction records, including amounts and timestamps
• Information related to the use of methods such as Visa, Mastercard, Skrill, Paysafecard, Bitcoin, Ethereum, and other supported options

2.3 Usage and Behavioural Data

• Game activity, session history, bet amounts, and bonus usage (including Sankra welcome bonus and Sankra free spins claims)
• Device type, IP address, browser type, and operating system — including data from the Sankra app, Sankra mobile app, Sankra Android app, and Sankra iOS app
• Pages visited, time spent on the platform, and navigation patterns

2.4 Communications Data

• Messages sent to us via live chat or email
• Your preferences for marketing communications
• Responses to surveys or promotional campaigns, including Sankra promo code usage

3. How We Use Your Information

We use the personal data we collect for the following purposes:

• Account management: To verify your identity, manage your Sankra Casino account, and facilitate the Sankra login and registration processes
• Service delivery: To provide access to our games, process deposits and withdrawals, and deliver bonuses such as the Sankra bonus and promotional offers
• Legal compliance: To meet our obligations under anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, and responsible gambling rules
• Security and fraud prevention: To detect and prevent fraudulent activity, unauthorised access, and breaches of our Terms and Conditions
• Customer support: To respond to your queries through our 24/7 live chat and email support channels
• Marketing communications: To send you relevant promotions and updates, where you have provided consent or where permitted by law
• Platform improvement: To analyse usage data and enhance the performance of our desktop, mobile browser, and app-based experiences

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations to you as a registered player
• Legal obligation: We are required to process certain data to comply with regulatory and licensing requirements under our Curaçao Gaming Licence
• Legitimate interests: We process certain data to protect the security of our platform and improve our services
• Consent: Where we rely on consent, for example for marketing communications, you have the right to withdraw it at any time

5. Cookies and Tracking Technologies

Our Sankra platform uses cookies and similar tracking technologies to enhance your experience, maintain session continuity during the Sankra sign in process, and gather analytical data. These include essential cookies (required for the platform to function), analytical cookies (used to understand how users interact with our site), and marketing cookies (used to personalise promotions). You can manage your cookie preferences through your browser settings or our cookie consent tool.

6. Sharing Your Data

We do not sell your personal data to third parties. However, we may share your information with:

• Payment processors and financial institutions to handle deposits and withdrawals via our supported payment methods
• Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, and others, where necessary to deliver game services
• Regulatory and law enforcement authorities where we are required to do so by law or our licensing obligations
• Third-party service providers who assist us with IT infrastructure, KYC verification, fraud detection, and customer support operations — all bound by strict data processing agreements

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In many jurisdictions, we are required to retain financial and identity records for a minimum of five years following account closure. When data is no longer required, we securely delete or anonymise it.

8. Your Rights

Depending on your country of residence, you may have the following rights regarding your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your data, subject to legal retention requirements
• The right to restrict or object to certain types of processing
• The right to data portability in a structured, machine-readable format
• The right to withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at support@sankra.com. We will respond to your request within the timeframe required by applicable law.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our security practices include SSL encryption across sankra.com, secure data storage, access controls, and regular security assessments. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to use strong passwords and safeguard your Sankra login credentials.

10. Responsible Gambling and Data

We may use your data to monitor gaming patterns and fulfil our responsible gambling obligations. This includes identifying behaviour that may indicate problem gambling and applying self-exclusion or account restrictions where necessary. We are committed to player wellbeing and use data processing as a tool to support safer gambling practices.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make material changes, we will notify you via email or through a prominent notice on sankra.com. We encourage you to review this page periodically to stay informed about how we protect your data.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please do not hesitate to reach out to our team. You can contact us by emailing support@sankra.com or using the 24/7 live chat available directly on our platform. We are here to help and will address your privacy concerns promptly and professionally.